Tesla owners who missed price cuts by days won't be compensated
Tesla owners who saw the price of their expensive electric cars slashed by up to £9,000 just days after taking delivery will not be compensated.
An email seen by This is Money sent from Tesla to an owner who had a new car that arrived in December and it is now priced £4,000 lower than what they paid last month says the company ‘will not be taking any initiative to reimburse customers who found that the price of similar Teslas decreased following their own delivery’.
Some accused Tesla of ‘duping’ them into taking delivery earlier than arranged in an effort to process sales ahead of the surprise price adjustment.
Many have called for compensation from Tesla but instead will be hung out to dry by the US firm, with cars now worth far less than they paid for them.
On the back of last week’s shock price cuts, This is Money has asked the US brand about remuneration for hard-done-by December customers but has been told by a spokesperson that ‘there are no comments on this from Tesla’.
Yet, Tesla’s Customer Resolutions UK & Ireland department has been replying to owners who have been in touch demanding redress.
And the company line given has ruled out any form of reimbursement.
The Tesla email sent to a December customer – which has been shared with us – states: ‘We are continuously working to make our products more accessible to prospective owners with our vehicle pricing, which varies based on a multitude of factors.
Source of data and images: dailymail