Qantas savaged after CEO Alan Joyce claims airline is 'back to its best'
Qantas CEO Alan Joyce has been mocked after claiming the airline is ‘back to its best’ despite the national carrier being plagued with issues.
Mr Joyce heaped praise on his airline on Friday, claiming the ‘Spirit of Australia’ had drastically improved its services right across the board.
‘Our service levels – bags, cancellations, catering and the call centre – are back to what customers expect from us. And we’re working to make it better.’
His glowing review sparked a flurry of criticism from disappointed customers who endured a disastrous series of months with the airline.
In January alone, at least six flights were forced to return mid-journey, one plane left behind 60 bags, and a crew member and passenger suffered serious injuries when their QantasLink plane hit turbulence.
A Qantas tweet about Mr Joyce’s comments sparked a furious backlash from irate customers ranging from lost luggage, unresponsive call centres and ‘flight credit’ fails.
‘What a load of rubbish what about my poor friend who travelled on your airline who lost her suitcase and has yet to be reunited with it and all you’ve offered her is $120 absolute joke and you’ve offered her no assistance whatsoever,’ one critic wrote.
Another person added: ‘8 hours on hold to your call centre says otherwise…’
Source of data and images: dailymail