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Wizz Air paid father £4,500 for cancelling his family holiday after bailiffs sent to Luton airport 

A father revealed how he got Wizz Air to pay him £4,500 for cancelling his family holiday to Portugal after months of chasing a refund by sending bailiffs to Luton Airport.

Russell Quirk, a property expert from Brentwood in Essex, said he was forced to buy new flights for the following day after the cancellations.

After waiting months for Wizz Air to reimburse the money, Mr Quirk went to court before sending bailiffs to the airport. 

Mr Quirk added: ‘Should I, as an aggrieved consumer, have to spend 7 months fighting a corporate entity to get back what’s rightfully mine?’ 

Wizz Air apologised for the cancellation and paid Mr Quirk his money, saying the airline ‘fell short of our own aspirations and our customers’ expectations’.

Mr Quirk originally booked the flights from Luton Airport to Faro in January last year for a May half-term family holiday with his three daughters and wife. 

On the morning of their flight he received a message from Wizz Air saying it had been cancelled.

‘There was no apology and no alternative offered – which obviously they have an obligation to do’, he told MailOnline. 

Source of data and images: dailymail

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