Chappell Roan Apologises After Jorginho Frello Says Her Security Made His 11-Year-Old Daughter Cry At São Paulo Hotel

Chappell Roan has apologised to Brazilian soccer star Jorginho Frello’s family after an incident involving a hotel security guard reportedly left his 11-year-old daughter in tears during Lollapalooza Brazil weekend in São Paulo.

In a statement shared to his 5 million followers on Instagram over the weekend, Jorginho said his wife Catherine Harding and her daughter, an 11-year-old whom Harding shares with actor Jude Law, were staying at the same hotel as Roan ahead of the singer’s festival set.

“This morning, my daughter woke up incredibly excited. She even made a sign because she was so happy to see an artist she really admires, or used to admire,” he wrote, explaining that his daughter had been in Brazil to see Roan perform.

Jorginho said the family briefly crossed paths with the pop star at breakfast, but that Ada did not approach her. “During breakfast, the artist walked past their table. My daughter, like any child, recognised her, got excited, and just wanted to make sure it was really her,” he wrote. “She simply walked past the singer’s table, looked to confirm it was her, smiled, and went back to sit with her mum. She didn’t say anything, didn’t ask for anything.”​

According to Jorginho’s post, things escalated when a man he described as a “large security guard” came over to their table. He alleged the guard “began speaking in an extremely aggressive manner to both my wife and my daughter, saying that she shouldn’t allow my daughter to ‘disrespect’ or ‘harass’ other people”, and claimed the guard “even said he would file a complaint against them with the hotel, while my 11-year-old daughter was sitting there in tears”.

“My daughter was extremely shaken and cried a lot,” he added.

The story picked up quickly online and drew political attention in Brazil. Rio de Janeiro’s mayor Eduardo Cavaliere posted on X declaring that as long as he is in charge of the city, Roan “will never perform at Todo Mundo no Rio”.

On Sunday, Roan addressed the situation in a candid video on her Instagram Story, stressing that the guard involved was not part of her own team. “I’m just gonna tell my half of the story of what happened today with a mother and child who were involved with a security guard who is not my personal security,” she said. “I didn’t even see. I didn’t even see a woman and a child. Like, I did not. No one came up to me. No one bothered me.”​

Roan said she had been “just sitting at breakfast” at her hotel and believed the family were also staying there.

“I did not ask this security guard to go up to talk to this mother and child, they did not come up to me, they weren’t doing anything,” she continued. “It’s unfair for security to just assume someone doesn’t have good intentions when they have no reason to believe because there’s no action even taken.”​

The “Pink Pony Club” singer has previously spoken about her boundaries with fans and paparazzi, including a viral Paris Fashion Week moment where she told cameras and autograph seekers “I’m being disregarded as a human… I’ve asked these people several times to get away from me”.

But in her latest IG Story the star pushed back at suggestions she is hostile to fans. “I do not hate people who are fans of my music. I do not hate children. I am sorry to the mother and child that someone was assuming something, that you would do something, and that if you felt uncomfortable, that makes me really sad. You did not deserve that,” she said.

Roan had thanked her “security and my band, and everyone behind the scenes” during her Lollapalooza Brazil set the night before the video, but has since clarified that the guard in question was not from her personal crew.

Jorginho has not yet responded to Chappell’s videos.