Millions of CBA customers unable to access online banking after planned maintenance was delayed
Millions of Aussies have been left in the lurch after planned maintenance by the Commonwealth Bank was delayed.
Dozens of angry customers shared their frustration on Saturday morning after they were unable to access their online banking.
CBA issued a statement saying planned maintenance was taking longer than expected and that lower purchase limits may apply on debit cards.
‘I just lost my slot for my specialist appointment and may have to wait 6 to 8 months for another appointment,’ one furious customer wrote on X.
‘Literally trying to pay all last night and this morning, can’t even transfer the funds to pay it. This is unacceptable,’ another said.
‘Seriously ridiculous. Do your maintenance at night. My cards won’t work and it’s a Saturday morning,’ a third commented.
Another urged the bank to do maintenance on Sundays ‘like normal tech companies’.
CBA said all services were available in an update at 10.25am on Saturday.
Millions of Aussies have been left in the lurch after planned maintenance by the Commonwealth Bank took longer to restore than the major bank expected (stock)
‘All CommBank banking services are now available following the planned maintenance this morning,’ a statement on its website said.
‘We apologise for the disruption and appreciate your patience.’
In a statement, a spokesperson for the bank said customers were informed about the maintenance in the banking app several days beforehand.
Services that were affected by the maintenance include payments and transfers on the CommBank app, NetBank, and over the phone banking.
Travel Money cards can still be used to pay and withdraw money, but can’t be topped up from a CommBank account.
International money transfers are unavailable, but credit cards can be used.
Business and Merchant customers were also impacted by the maintenance.
‘Merchant EFTPOS terminals and online payments will be available; however, lower limits may apply to CommBank debit cards when using these platforms,’ CBA said.
‘Scheduled payments and merchant settlement payments may be processed after the maintenance window.’
