Rob receives his letters from Australia Post just like everybody else… so imagine his shock when he was told to pay $1,500 for their service
A customer has blasted Australia Post for billing him more than $1,500 to use a different PO box after one of its offices shut down.
Melbourne man Rob Morgan held a PO box in Croydon for 10 years before it was damaged when the shop next door was firebombed last year.
His mail was redirected to another PO box in Eildon and Australia Post initially didn’t charge him, until Mr Morgan made a surprising discovery in his mailbox.
‘We’ve just got a letter from Australia Post saying that if we want to keep receiving our mail and getting it redirected, it’s going to cost me $1,540,’ he told A Current Affair.
Mr Morgan complained to Australia Post, which initially told him the charges would remain.
‘I tried to explain to them, “How would you feel if all of a sudden it was going to cost you $1,540 to receive your mail?”‘ he claimed.
‘And they basically said, “Too bad, so sad.”
‘We don’t even get a lot of mail anymore. Nine out of ten things come as emails, but you still don’t want to be missing bills.
Rob Morgan said Australia Post sent him a huge bill to deliver his mail
‘I just don’t want it to affect our credit rating or anything.
‘I can’t think of any other business that has something go wrong, and then they decide to charge their customer.
‘It just shows that they really don’t care about their customers at all. It’s pretty disappointing.’
Aussies vented their anger online, with many shocked at the size of the bill.
‘That’s ridiculous,’ one wrote.
‘It’s no longer “Australia Post”. Now it’s some poorly run courier company,’ another said.
‘It’s become a business and no longer a postal “service”,’ a third wrote.
Australia Post released a statement that the Croydon North Licensed Post Office was still temporarily closed and they were waiting on further advice from the landlord about when it would be safe to return.
An Australia Post spokesman said the large bill would no longer apply (stock image)
‘Australia Post apologises to Mr Morgan for a systems error that led to him being notified of future charges for ongoing mail redirection to his Eildon address,’ it read.
‘All Croydon North PO Box holders currently have free leasing in place until March 2026 and customers also have the option to pick up their mail from the Croydon Post Shop.
‘We thank customers for their understanding and will be reaching out to Post Office Box holders to confirm that free mail redirection will be extended for a further 12 months.’
An Australia Post spokesman told Daily Mail that its systems were updated and that Mr Morgan would not have to pay the large bill.
‘We are reaching out to Mr Morgan to confirm that those charges no longer need to be paid,’ he said.
