Woolworths shopper horrified by disgusting discovery in her click-and-collect order

A Woolworths shopper has expressed her shock over the state of a product she ordered via click-and-collect, and urged the supermarket giant to do better with ‘direct to boot’ orders.   

The Queensland mother purchased a packet of Mountain Bread Rice wraps last month from her local store in Redlynch, a suburb of Cairns.

She bought the wraps using Woolworths’ direct to boot service, where shoppers order online and supermarket staff choose the products, pack them and bring them direct to the shopper’s car.

The woman was disgusted when the packet of wraps emitted a ‘puff of mould’ when she put them on her kitchen counter.     

She checked the packet the following day and was absolutely appalled at the poor quality of the product.

‘I don’t want to have a go at the staff in store, but something of that quality shouldn’t be on the shelf,’ the shopper told Yahoo News Australia.

She threw the product away without checking the use by date but suggested the wraps were months old and ‘saturated in mould’. 

The shopper contacted Woolworths and received a credit, but said her major concern is the fact the product should not have been on the shelf

The shopper said she was concerned about the impact the mould could have on her chronic health condition.

The shopper contacted Woolworths and received a credit, but said her major concern is the fact the product should not have been on the shelf.

‘We take a risk when we get someone else to do our shopping, it is a luxury. But they should be doing better by their customers. We’re paying a fortune for groceries. Their (former) CEO earns $8 million a year, but we can’t even get decent bread,’ she said. 

She said she doesn’t use a click-and-collect service very often and prefers to choose her own fresh produce. 

The shopper wants the supermarket giant to have much tougher quality controls, especially with fruit and vegetables. 

A Woolworths spokesperson told Daily Mail Australia: ‘We have a dedicated team of personal shoppers who work hard to handpick thousands of online orders to the highest standard every day.’

‘While our teams work hard to provide a great experience every time, we don’t always get it right.

‘We investigated the matter with the store team and the issue has since been resolved with the customer,’ the spokesperson said.