Frustrated customers of one of the world’s largest online fashion retailers have lashed out at the poor delivery service, saying they have waited weeks for orders.
Zayna Fletcher shared a video last month after waiting two weeks for her parcel from Shein, delivered by courier, iMile.
The delivery service has received hundreds of negative reviews since being chosen by the fashion retailer as its delivery provider in Australia.
While Ms Fletcher’s package was sent by Shein to Australia without issue, once it was handed to iMile on August 28, she began receiving notifications about address issues.
‘I got an email basically saying that my address was incorrect and they couldn’t deliver it, so it was gonna be delivered the next day,’ Ms Fletcher said.
‘Fast forward to August 29, I got the exact same email saying that it wasn’t being able to be delivered because of an insufficient address.
‘But when you copy and paste my address into Google, it comes up fine. It’s the correct address, nothing’s wrong with it.’
Ms Fletcher continued receiving the same email for the next three days, until the package finally arrived on September 2.
Zayna Fletcher (pictured with her mum)spent weeks worried whether she’d receive her order from Shein after receiving strange delivery notifications
Hundreds of customers have complained about Shein’s new Australian courier, iMile, and called for the company to use Australia Post
While the issue was eventually resolved, the whole saga left a bad taste in her mouth.
As the owner of a small business, Petite Perfume, Ms Fletcher told Daily Mail she understands the importance of looking after customers and is disappointed a large retailer like Shein chose a courier with so many complaints against it.
‘I’ve never had any issues in the past, but since Shein started using iMile as a courier service I’ve had lots of people tell me these issues are happening to them as well – iMile not delivering packages on time, iMile delivering packages in the middle of the night,’ she said.
‘It’s so unfortunate as Shein is such a large company and they have been around for so long.
‘They’ve had lots of complaints but aren’t changing anything or going back to delivering with Australia Post.’
Hundreds of commenters under Ms Fletcher’s TikTok video said they’d also waited several weeks for their packages, with one writing an iMile courier arrived at their home at 10.30pm.
Dozens more customers have left one-star ratings on iMile’s Google page.
In the past week alone, iMile has received eight negative reviews.
Ms Fletcher received several notifications from Shein (pictured) which claimed her address was wrong, though it wasn’t
‘Absolutely terrible. Dishonest and pathological liars,’ one wrote.
‘Two packages were marked as incorrect address at 9pm one night, yet previous deliveries with the exact same address were fine.
‘Going forward, I will be paying extra to order things from stores that don’t use this company.’
‘This delivery company is so terrible, I would try to avoid at all costs if possible,’ another said.
‘After making multiple complaints, I received three emails stating that my delivery was rescheduled for delivery. Now it says my parcel is missing.
‘How did it go from out for delivery to missing? I have no hope this package will arrive.’
Daily Mail has contacted iMile, Shein and the Australian Competition and Consumer Commission for comment.
