Dr. Ayman Ashour, Minister of Higher Education and Scientific Research, stressed the necessity of intensifying the work of the complaints system at the Ministry of Higher Education and Scientific Research, in order to facilitate ways to communicate the citizen with the ministry and its affiliated bodies, and to double the efforts made to receive complaints, seeking and monitoring citizens, as well as achieving the best possible responses to them in coordination with the concerned authorities; To consolidate the bridges of trust between the ministry and the citizens, stressing that the primary goal is to serve citizens, as there is a keenness to solve each complaint as soon as possible, while working to facilitate various procedures, in a manner that guarantees the solution of any problems facing citizens. 2024/2025, approximately (7956) complaints and requests for various entities and groups through various channels, from citizens and parents, patients who are frequenting university hospitals, students who obtain a high school diploma or registered in universities and institutes, in addition to complaints and requests submitted by expatriate students, members of government missions, students who are envoys abroad to obtain scientific degrees, as well as Sits and complaints of faculty members, the assisting body and universities and institutes workers, as well as complaints and petitions received from the ministries and government departments, and requests transferred to the administration from the Cabinet Secretariat. Assistants in government and private universities and institutes about (193), and the number of complaints of workers in the Egyptian Ministry and universities reached about (152) complaints, and for the complaints of the graduates, their number reached (140) complaints, as well as (153) complaints were received from citizens, this has reached the number of complaints and inquiries received via e -mail and the electronic portal of the General Administration of Citizen Service at the Ministry’s website, approximately (2870) A complaint, while the complaints received by the administration through the government complaints portal reached (4196) complaints, as the administration received about (140) complaints through ministries and government agencies, and most of the complaints and requests submitted were completed and answered, and there are some complaints that are still under study and follow -up with the competent authorities that will be completed and respond to their providers at the earliest time It is possible. And the authorities concerned with Egyptian universities; To work to solve it, as well as follow up on citizens through the follow -up department in the administration to ensure that they obtain the required service, as well as follow -up of the concerned authorities to respond to complaints and requests of citizens as soon as possible. First, especially in a vital sector such as higher education and university health services."Tel: 0227945072"> 0227945072 ) & ndash; Fax: ( 0227923517 ). ).
