Westpac banking goes down – customers complain they are left high and dry after trying to pay for shopping
Banking services by Westpac have stopped working.
The bank, Australia’s second-largest, confirmed its systems were down on Tuesday afternoon.
‘We’re aware some customers are experiencing issues accessing some of our banking services,’ Westpac wrote online.
‘Our teams are working to restore these services as quickly as possible.
‘We’re sorry for the inconvenience.’
Dozens of frustrated customers vented in the bank’s comments.
‘Couldn’t pay for my medications or food. Time to start having emergency cash on me at all times, good reminder that cash is king!’ one wrote.
‘Hurry up, for goodness sakes, you’ve got a planned upgrade at midnight as well. Allow us to at least transfer money before that happens,’ another said.
Westpac’s services were down on Tuesday afternoon
Westpac customers weren’t able to load their banking app (above) to transfer money
Outage reports (above) began at 3.32pm and peaked at 5.02pm
‘Urgently need to transfer money and can’t get a hold of anyone on the phone,’ another wrote.
An alert on the Westpac app confirmed the bank was ‘working to fix the issue as a priority’.
Reports about Westpac’s services being down began at 3.32pm, according to Down Detector, and peaked at 5.02pm.
Services by Bank of Melbourne and St.George Bank, both owned by Westpac, are also down.
It is unclear when services will be back online.
The Daily Mail has contacted Westpac for comment.
