I was horrified to wake up with swollen eyes and angry red patches on my face and neck. I spent £700 on ‘miracle treatments’ and couldn’t leave the house. This £16.50 solution finally cleared my skin without medication

Ever since she was a child, Morgan McGuire has suffered from agonising eczema, leaving the skin on her arms and legs unbearably itchy, red and sore.

For years, prescription steroid creams kept the condition under control. But then, seemingly overnight, they stopped being enough.

Morgan woke one morning with swollen eyes and angry red patches spreading across her face and neck. Over the months that followed, her skin became so painful and reactive that there were days she couldn’t face leaving the house.

‘Some days, I couldn’t go into work because I couldn’t face being seen,’ says Morgan, 30, from Surrey.

‘My skin felt delicate and reactive. I couldn’t use makeup to cover the redness because it just caused more irritation. When it was really bad, I avoided going out altogether.’

She estimates she spent £700 trying different creams and much-hyped ‘miracle’ treatments, including red-light therapy, but says nothing made a lasting difference.

Then last year, after visiting a homoeopath, Morgan was recommended something surprisingly simple: a moisturiser that cost £16.50 for a 100ml supply. 

Within weeks of using it, she says, the eczema that had plagued her for years had almost completely disappeared.

The product, Skin: Genius Cream Come True, is designed to repair and protect the skin barrier and contains ingredients commonly found in moisturisers, including glycerin, which draws water into the skin, and shea butter and squalane, which help prevent moisture loss.

‘At first I was quite sceptical because I had already tried every cream I could imagine, but nothing had helped,’ says Morgan.

‘I decided to order it anyway because I thought there was no harm in trying.’

On her homoeopath’s advice, Morgan also stopped using the topical steroid creams she had relied on for around a decade.

Topical steroids are a standard and effective treatment for eczema, a common inflammatory skin condition thought to affect millions of people in the UK. While prolonged or inappropriate use of stronger steroids can cause side effects including thinning skin, bruising and stretch marks, doctors warn patients not to abruptly abandon prescribed treatment without medical advice.

In some people, stopping after prolonged use can be followed by severe rebound symptoms.

And Morgan’s skin initially became dramatically worse.

‘My eyes were incredibly swollen, sore to the touch and very hot,’ she says. ‘But my homoeopath said it was going to get worse before it got better, so I stuck with it.’

For three and a half weeks, she suffered an intense flare-up. Then, just over a month after starting the moisturiser, she says her skin began to improve.

Within a few more weeks, the flare-ups had almost disappeared.

‘I woke up one morning and the redness had gone – except for a tiny patch under my chin,’ she says. ‘My skin was clear for the first time in years.’

Morgan now uses the moisturiser whenever her skin feels particularly dry and has also switched to soaps and laundry detergents formulated for sensitive skin.

And she isn’t the only eczema sufferer to report a dramatic improvement after using the cream.

The Skin: Genius website features numerous testimonials from customers who say they have experienced similarly remarkable transformations.

Among them is a man named Luke, 36, who says he had suffered from eczema since infancy and endured cracked, bleeding skin while withdrawing from topical steroids. After using the company’s products, he says the redness and inflammation subsided and that, for the first time in his life, his skin was no longer persistently itchy.

Another tells the story of Harper, a baby whose eczema left her skin red, cracked and bleeding. 

Her mother, Georgia, says they had tried steroid and medicated creams, antibiotics and other treatments before a homeopath suggested Cream Come True. She claims the difference within five days was ‘astonishing’ and that within a week most of her daughter’s skin was smooth again.

The company’s website also carries accounts from other users describing the cream as ‘miraculous’ and claiming it brought severe or longstanding eczema under control.

However, these accounts are testimonials published by the manufacturer rather than evidence from clinical trials, so they cannot establish that the cream itself was responsible for the improvements.

And despite the striking testimonials, there appear to have been no published clinical trials testing Cream Come True as a treatment for eczema. 

So what is the truth? Dr Ross Perry, medical director of Cosmedics skin clinics and a specialist in dermatology, says the moisturiser contains several useful ingredients. 

However, given it costs up to 30 times more, per 100ml, than many commonly recommended moisturisers, it might be worth exhausting the cheaper options before parting with large amounts of cash.   

‘Moisturising is absolutely central to managing eczema because it helps repair and protect the skin barrier,’ says Dr Perry.

He says glycerin, shea butter and squalane all help hydrate the skin and reduce moisture loss.

However, these ingredients are not unique to Skin:Genius. E45 Dermatitis Relief Cream, for example, also contains glycerin, shea butter and squalane, alongside ceramides, and is specifically formulated for mild to moderate dermatitis. It costs £19.99 for 50ml at Superdrug.

And similar combinations can also be found much more cheaply. Lucy Bee’s fragrance-free Hydrating Hand & Body Cream contains glycerin, shea butter and squalane and costs £9.95 for 150ml at Tesco.

Dr Perry also warns that Skin:Genius contains lavender oil and fragrance ingredients, which can irritate some people with sensitive skin, meaning simple, fragrance-free emollients – the mainstay of daily moisturising treatment for eczema – may be a safer alternative.

Many are also considerably cheaper. E45 Moisturising Cream costs £10.29 for 500g at Superdrug, while Aveeno Dermexa Daily Emollient Cream costs £16.99 for 500ml at Boots.

And he strongly cautions against abandoning prescribed steroid treatment simply because a moisturiser appears to be working.

‘I wouldn’t tell someone to stop using a steroid cream because they’ve discovered this product,’ he says.

‘Steroid creams have an important role in treating eczema flares. A moisturiser and a steroid are doing different jobs.

‘The best eczema cream is ultimately one that works for you, doesn’t irritate you and is affordable enough that you’ll actually use it regularly.’

While there are cheaper emollients available, Morgan says the cream has been worth it for the difference it has made to her confidence.

‘My husband and friends saw me when my eczema was at its worst,’ she says. ‘I was cancelling plans to see friends, but now I’m seeing a lot more people, going out more and feeling more confident.

‘When I told my colleagues at my new job that I have eczema, they said they would have had no idea based on how clear my skin is.

‘Now, I feel like a huge weight has been lifted off me and I can get on with normal life again.

‘Before, I never knew what my skin would be like when I woke up. Not needing to worry any more is life-changing.’