Is AI replacing booksellers?

Last week, in the London bookshop where I work, a customer asked me for a walking guide. I was taking her through some options when she abruptly started typing on her phone. “ChatGPT recommended this. Do you have it?” We soon found what she wanted, but we’d sacrificed the human element of simply having a chat. She left in a hurry; I was left reeling.

It’s becoming more and more common for customers to show me books recommended to them by an LLM (oftenhellip;

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